Customer Service??

For reasons that I won't go into here, my newish Canon PIXMA MP830 All-In-One refused to power up one day. I called Canon tech support and they walked me through the usual -- change where the power cord was plugged into, change the power cord -- to no avail. Since it was under warranty they said they'd ship a refurbished one ASAP. I should remove the ink cartridges and print head from the defunct one for instslling into the replacement, etc. etc.

The replacement came in 2 days!! But I couldn't figure out how to get the carts and the PH out without powering up. So, call number 2.

Turns out there's no way to get them out without powering up. They will send me a replacement set by 2-day shipping.

Two days later, I got a package of 4 out of the 5 carts I needed (it won't work at all unless you have all 5). Call number 3.

Hmmm...strange notation on my file. Doesn't know what's going on but will arrange to ship the missing cart out ASAP. Warned me that I may get two of them and if I do, I can keep both.

Two days pass and I cannot stand being w/o my A-I-O so I went to Circuit City and bought cart #5. Installed it -- no joy!! Call number 4.

Oh, he says -- you need the print head! "I'll bet we look really bad right now," he says. But promised to ship it "2-day".

Two days later, I got it and everything is running.

I'm still waiting for the 5th cartridge from Canon!!